Field AI Connect
Last Updated: June 3, 2026
This Privacy Policy explains how Field AI Connect (“Field AI Connect,” “we,” “us,” or “our”) collects, uses, stores, and shares information about you as an individual (“Personal Data”) when you access or use our services. It also describes your rights regarding that information.
Please read this Privacy Policy carefully.
This Privacy Policy applies when you:
These interactions are collectively referred to as the “Services.”
Field AI Connect is operated by [Legal Entity Name], located at [Business Address], Norfolk, Virginia, USA.
For any privacy-related questions or requests, contact us at: [privacy@fieldaiconnect.com]
When you sign up or engage with us, we may collect your name, email address, phone number, company name, job title, billing address, and account credentials.
We collect billing contact details and transaction history. Payment card processing is handled entirely by Stripe, Inc. Field AI Connect does not store full card numbers or sensitive payment credentials. For information on how Stripe handles your payment data, see stripe.com/privacy.
To provide our core services, we collect and securely store API credentials, OAuth tokens, client IDs, client secrets, and refresh tokens that you provide or authorize. These are stored in encrypted vault storage and used solely to deliver the Services on your behalf.
We may collect information about how you interact with the Services, including actions taken in your account, features used, API calls made, workflow configurations, and support requests submitted.
When you access our platform or website, we may collect your IP address, browser type and version, operating system, device type, referring URL, and timestamps associated with your access.
Records of email correspondence, support tickets, and other communications between you and Field AI Connect.
We collect Personal Data:
Including storing and managing Client Credentials, executing API integrations, processing transactions, and responding to support requests.
Including processing one-time and recurring subscription fees, sending invoices, and managing payment failures or disputes.
Including detecting unauthorized access, preventing fraud, protecting the integrity of stored credentials, and complying with applicable legal obligations.
Including analyzing aggregated, anonymized usage patterns to identify bugs, improve performance, and develop new features. We do not use your Customer Data to train AI or ML models.
Including service notifications, billing reminders, material updates to these terms, and responses to your inquiries. We do not send unsolicited marketing without your opt-in consent.
Where required by law, regulation, or court order.
We process your Personal Data only where:
Field AI Connect uses commercially reasonable physical, technical, and organizational security measures to protect your Personal Data and Client Credentials from unauthorized access, disclosure, alteration, or destruction.
Specific measures include:
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee absolute security. In the event of a data breach that affects your Personal Data, we will notify you as required by applicable law.
We retain your Personal Data for as long as necessary to provide the Services and fulfill the purposes described in this Policy. Specifically:
Where you request deletion and no legal obligation requires retention, we will delete your Personal Data promptly.
We do not sell your Personal Data. We may share it only in the following circumstances:
We will not disclose your Client Credentials or Customer Data to any third party except as strictly necessary to deliver the Services or as required by law.
The Services connect to third-party platforms (such as Jobber) on your behalf. Your use of those platforms is governed by their respective privacy policies. Field AI Connect is not responsible for the privacy practices of any third-party platform. We recommend reviewing the privacy policies of any platform you connect through our Services.
Subject to applicable law, you have the right to:
To exercise any of these rights, contact us at: [privacy@fieldaiconnect.com]. We will respond within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what Personal Data we collect and how it is used, the right to delete your Personal Data, and the right not to be discriminated against for exercising your rights. We do not sell Personal Data. To submit a CCPA request, contact us at [privacy@fieldaiconnect.com].
Field AI Connect is based in the United States. If you access the Services from outside the United States, your Personal Data may be transferred to and processed in the United States. By using the Services, you consent to this transfer. We take appropriate steps to ensure that any such transfer is handled in compliance with applicable data protection laws.
The Services are not directed at individuals under the age of 18. We do not knowingly collect Personal Data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. Material changes will be communicated by email or via your account dashboard with at least 14 days' notice prior to the changes taking effect. Continued use of the Services after the effective date constitutes acceptance.
For privacy-related questions, requests, or concerns:
Field AI ConnectYou can also reach us through our contact page.